Welcome to iVent's new Training and Support page! This article aims to help you with acquiring insight into how to get started with the new support system. We aimed to develop a structure that is user friendly, easy to use and provide you with sufficient interaction with our support team to ensure great experience throughout your event.
Let's get started!
Once your account is activated by an iVent admin/agent, you will receive an email with a link. ( It may go to the spam folder or Junk mails so please check both).
The email will come from firstname.lastname@example.org
Just click on the link and create a password. This will take you straight to the platform you see below.
Here you can browse different articles and read about the platform from the host, exhibitor, speaker and attendee perspective. You can also submit event dates and change request through training & support centre.
To access support on the day of the event
To access iVent support and host guides, you would need to make sure you are signed into the training & support centre. To do that, simply go to the top-right corner and click Sign In.
If you seek help or have any question or issues please click on Support button in the bottom-right corner. This will open up a little chat window where you will be greeted by our AI bot which can help you find the right article, or if you want to speak to our Support Team, simply click Get in touch.
Please click on Get in touch if you wish to correspond with a member of the support team and choose your support option.
Type your question adding as much information as possible with screenshots (where applicable). This will allow our Support Team to troubleshoot your issue quicker and more efficiently.