Chat moderation is a useful tool to use in a live chat when you want to either moderate incoming messages. See below to learn more how it works and how to set it up.
You can also moderate live chat should you wish to, so any posts that come in are not public automatically and they will have to be reviewed by you or another admin before they are made public. This is not to be confused with private chat that is available only through people’s profiles. In order to use moderated chat you would first need to enable Chat Moderation.
To enable chat moderation in booths:
Go to Admin Area > Update content > Booths - General
Head towards the Communications folder
Tick Chat Moderation
Click Update in the top-right corner
A new unapproved message will come in the chat and an admin will have to click a thumbs up icon to approve the message. Once the message has been successfully approved, it will be identified by a green thumbs up icon.