Assigning chat posts is an easy way to make sure you are managing your live chat in an efficient way, and that all the questions get addressed by your team effectively. See below how you as an administrator can assign, re-assign and un-assign chat posts.
Assigning chat posts
You can only assign a chat post to a moderator that is currently live in the chat, i.e. showing up in the right-panel with online attendees. Only administrators in the event will be able to act as moderators. You can only have one moderator assigned per chat post at a time.
To assign a moderator:
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Choose the message you would like to assign.
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Click on the pin icon on that message.
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Choose a moderator you would like to assign the message to and click Assign. Keep in mind that they have to be online in the chat to appear in the list if you are assigning the post to somebody else.
To un-assign a moderator:
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Choose the message you would like to un-assign.
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Click on the pin icon on that message.
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The current moderator will always appear at the top of the panel, then click Un-assign.
To re-assign a moderator:
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Choose the message you would like to re-assign. You will know it’s currently assigned if the pin icon is green.
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Click on the pin icon on that message.
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Click Re-assign beside any of the available moderators.