In a live chat, you can also ‘keep an eye on' your own posts and any chat posts from other participants. You will see an eye icon that can let you subscribe and unsubscribe to/from a message so you can view its replies and follow the conversation. If you have clicked on the eye icon it will make that message and all the replies visible in your My Chat tab view. When you post a message, you are automatically subscribed to that message and it will be visible in your My Chat tab. By replying to a message you automatically subscribe to that message, if you no longer want to follow the conversation you can unsubscribe at any time.
Subscribing to chat posts
To subscribe to a message:
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Choose a message and click on the eye icon.
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Your subscribed message will appear in the My Chat tab.
To unsubscribe from a message:
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Choose a message and click on the eye icon.
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Your unsubscribed message will disappear from the My Chat tab.