Setting up communications on the booth is one of the more important aspects when going live. As an exhibitor, you would want to ensure that any visitor on your booth can get in touch with you through either live chat, post on a wall or simply send you a direct message. This guide will explain how to enable these features and how to setup them up correctly for the day.
Booth contacts
Before we get into the Communications folder in your booth, let's start with the basics. It's important to include some basic contact details of your booth, and you can do that in the first section on your booth setup page, here's how you can add your website and contact details:
1. Login into your Admin Area > Update Content > Booths - General
2. Search for your booth in the search box above
3. Go to Stand Content folder
Make sure to fill out Your Website Address so you have this showing up as an icon on the booth for visitors to click on. If you are using a contact form, make sure to fill out Contact Description, Contact Name and Contact Email. This where you will receive any messages sent to you via a contact form. To enable the contact form see below.
Chat and Wall options
To manage Chat and Wall options:
1. Login into your Admin Area > Update Content > Booths - General
2. Search for your booth in the search box above
3. Go to Stand Communications folder
It's important to remember that you can either have a Chat or a Wall option enabled on your booth. They work in a very similar way but their purpose differs. A Chat option is used for a live engaging chat whilst you are on the booth. When you are, for example, away from your booth you can turn Chat off and turn Wall on. You can't have both on at the same time. Your visitors will then be able to leave a message on the Wall chat board.
See our guides on subscribing to chat posts, chat moderation and assignment to admins to learn more about additional chat functionality. Also feel free to check out our advice article on using live chat on the day.
Contact when offline
To enable Contact Method when Chat offline:
1. Login into your Admin Area > Update Content > Booths - General
2. Search for your booth in the search box above
3. Go to Stand Communications folder
You can also enable your contact form through this option. If you choose Contact Us Form this will use the details you have indicated above in Stand Content. Alternatively you can link your offline contact method to a MailTo Popout, Contact Link or a Question Wall (which is the Wall option described above).
As always, don't forget you can hover over any question mark which will give you an extra hint on what each field can do. Feel free to reach out to your event organiser if you get stuck, as they can reach us at iVent to ask for any technical question or clarify an issue.