In the iVent platform you may find live chat available as an option in various places, such as the networking lounge, booths or webcasts. We have put together some useful hints and tips on how to use live chat during an event to connect with fellow delegates, exhibitors, event hosts and others.
How to identify what is live chat?
Live chat in the event is pretty easy to find, whenever you see a thread of comments, people on the right panel who are live in the chat or options for Live Chat, My Chat and To Action - you know that you are in the right place. Live chat in the event is a place for everyone to gather round, ask questions, share opinions and feedback and connect. It can be found in Booths, Networking Lounge, Webcasts and the NEW Meeting Manager.
Key live chat features
Live Chat Tab - All comments will show here
My Chat Tab - Only the comments that you participate in or are watching will show here
To Action Tab - Comments you receive replies to will show here and you can either reply or tick if you do not wish to respond. Like a mini "to do " list.
Post Button - Ask a question or start a conversation by typing in the white box in the Live Chat tab and hitting the Post button to get started in the chat.
Info Icon 
- Click the info icon for help using live chat
Expand Icon 
- Click the expand icon to expand the chat full screen and again to minimise
Speaker Icon 
- If you are in the chat window, you will receive a sound notification for every comment made whether it is a new message or a reply to a thread. Click the speaker icon if you wish to mute the sound
More Actions Icon 
- Click the 3 dots to reveal the Pin, Subscribe and Edit options.
Edit Icon 
- Click the pencil to edit your post.
Attachment Icon 
- Click the paperclip to attach a document with your post.
Subscribe Icon 
- If you wish to start watching a particular thread simply click on the eye icon to subscribe. This thread will then be shown in your "My Chat" tab for ease and becomes your own place to manage chat.
Add Reaction Icon
- Click the smiley face to add one of the 5 different available reactions to any post.
Status Icon 
- Whenever you see this symbol next to someone name it means that they are either an event admin or a booth admin.
Chat notifications
As mentioned above all comments posted produce a sound notification. If you receive a reply to one of your comments or a comment that you have subscribed to the message will turn pink in colour as well as producing a sound notification.
They will remain pink until you have responded or clicked the 
to say there is no response required.
All the highlighted comments will sit in your To Action tab and My Chat tab until you have actioned it by either replying, ticking or unsubscribing ( see below Subscribing to chat posts )
Subscribing to chat posts
To start watching a particular thread simply click on the eye icon to subscribe. This thread will then be shown in your "My Chat" tab for ease and becomes your own place to manage chat. Any new reply to a message you are either watching or have replied to will turn pink in colour and will remain pink until you have responded.
Subscribing to a chat post, is like 'keeping an eye' on a conversation
To subscribe to a message:
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Choose a message and click on the More Actions icon.
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Click on the eye icon.
It will turn from grey to green. -
Your subscribed message will appear in the My Chat tab.
To unsubscribe from a message:
-
Choose a message and click on the More Actions icon.
-
Click on the eye icon.
It will turn from green to grey. -
Your unsubscribed message will disappear from the My Chat tab.
Editing your chat posts
To edit your post, just click the More Actions icon , then the Edit Icon and you can edit your post.
Reacting to chat posts
To react to a post, simply click the smiley face icon shown on all posts and choose a reaction from the list.
There are 5 different reactions you can choose from and the number of reactions the post has received is shown on the post.
Some other features
Who’s typing?
The system will let you know which users are responding to your posts by displaying username is typing i.e. John Smith is typing.
Who’s here?
Over to the right, you will see which other users are in the chat area. You can click onto their profile and have private chats or send private messages. Admin users will be identifiable by a crown icon displaying next to their name.
Read only live chat
You may find live chat on the booth or in a presentation that is set to read only when it's offline. When the live chat is in read only mode you can then read the previous live chat posts and comments, but you won't have the ability to comment or reply. A read only chat will say Read only mode so that you know straight away that it's for viewing purposes only.
Read only wall
Some booths you visit may also use a wall, where anyone can leave a message for the exhibitor to read at a later date. Some walls may be set by an exhibitor to read only mode when they are offline which means that they are for viewing purposes only.