As an admin of the event or a Booth admin, you might want to know how to customise the functionality of your booth for it to be just the way you want it. The guide below will go through each functionality.
Managing your booth
Update booth information, videos and manage documentation.
Follow these steps to access your booth setup window:
Go to Admin Area > Update content > Stands - General, select your booth.
You can control switching chat on and off from a collective table that will display when you first go into the Stands - General area. You can switch chat on or off for all booths or for individual booths by moving the slider across as required.
To go into an individual booth select it from the dropdown at the top. Fields are grouped together in folders, for example in the Upload Media folder, you will find fields relating to videos and webcasts.
Ensure you click on the Update button to make the changes live (top right of the screen).
This description will be displayed when visitors click on your booth in the Hall.
You can assign users to have access to this booth in order for them to manage content upload or live chat. Click here to learn more about how to add stand admins.
When visitors want to contact this booth via email, their message will be sent to this email address.
You can upload MP4s or MP3’s or paste in a YouTube or Youku link. Please ensure you use the full link, not a shortened version. Multiple videos can be uploaded and these will display in a playlist of the booth.
Twitter Embed Code
Add the Twitter code as detailed in the section on adding twitter to your booth or profile.
LinkedIn Public Profile
Enter the URL address featured on the LinkedIn profile you would like to appear on the booth.
Enter the URL address for the Facebook page you would like to appear on the booth. (Not personal FB profiles).
You can lockdown the booth by creating a password and only allowing a certain group of users access by providing them with the password. This is especially useful if you are hosting meetings only for a select number of delegates or if you want to lock it down for attendees that have purchased a ticket.
You can turn your booth chat ON/OFF as required. You may need to clear the chat history from the booths before another event starts. You can do this by clicking the Clear Chat button. You may also enter a Chat Title and Description, so perhaps something like Chat – we will be online for the next 30 minutes to chat with you.
You can switch chat moderation ON or OFF here. If it is ON, as administrators you can check each post prior to making it public or keeping it private. This means that you can have both public and private chats in the main live chat area, which will be denoted to admins by a thumb symbol. You can also delete posts and replies.
The green thumb icon will be greyed out to indicate a question is private and administrators will be able to click it to make the question public. A green thumb indicates a public question. If a grey thumb is clicked by mistake, you can revert it back to private by clicking on the green thumb and it will return to grey. Put a tick in the box to activate Chat Moderation.
Assigning Chat Posts
When your chat is live, you can also assign chat posts to administrators who are live in the chat. This gives you the ability to effectively respond to questions and make sure each administrator knows which question they are responding to.
Each user and administrator will have their own My Chat tab. They will see only the questions they ask, the replies to those posts as well as posts that they have been assigned. To assign a post to another administrator pick up the post and drop it on the name of the user you want to assign it to in the Who's Here the list of users.
When a post has been assigned to an administrator, their My Chat tab will display a number notification in a red circle and the user will see the whole post highlighted in pink. When the user interacts with pink post-it returns to normal colour. Put a tick in the box to activate My Chat.
Turning your live chat on will display the Online status on your stand, users clicking on this will automatically get placed in the Live Chat room. Turning the Live Chat off will display the Offline status and users clicking on this will initiate the Contact Us window so that they can send you a message or the Wall will be activated. You may select your preferred contact method for when Offline.
Read Only - Live Chat
When leaving your booth we always recommend turning on an Offline form of contact. However, some users visiting your booth when it's Offline, may need to catch up on past chat posts from earlier in the event. To avoid them possibly leaving comments on an unmanned chat, you can set your Live Chat to Read Only. This means they can read the comments and posts from earlier in the day but cannot adding anything to the thread.
Here's how to set it up:
- Go to Admin Area > Update content > Stands - General, select your booth.
- Go to the Communications dropdown > Turn your Live Chat from On to Read Only.
- Set up your Offline form of contact e.g. the Wall > click Update at the top of the page.
- The Read-Only chat will now display below the main Offline Wall.
Read Only - Wall Chat
When you are ready for your booth to go live, you will want to turn your Offline Wall OFF and your Live Chat ON.
Although your attendees will be coming to chat Live, they may want to catch up on any offline posts and comments that were made when you were offline. They may also be logging in to read the response to their offline comments which they cannot see in the Live Chat.
To ensure you can have both the Live Chat ON and access to the Offline Wall, you can turn your Offline Wall to Read Only. This means users can read the comments and posts from when you were offline but cannot add anything to the offline thread.
To set this up: Open your booth and go to the Communications dropdown
- Turn your Live Chat ON and change your Offline Wall to Read Only
- Set your Offline Contact to No Preference
- Click Update at the top of the page.
- Your Read-Only Wall will display below the main Live Chat in its own Wall icon.
You can turn your booth Discussion Wall ON or OFF as required. Enter a Wall Subject Title and a message that appears underneath for how you want users to engage with your Wall. You can add an email address to receive notifications when someone leaves a message on your Wall.
Useful Links Folder
Here you can display links on your booth directly underneath the icons on the right. To do this follow the instructions on creating a links folder and then return to this field to select your folder from the dropdown.
Icons and Background
You can change the order in which icons display by dragging and dropping the icons to your required order. You can also change the colour of the background on which they display in the Images section > Stand Icon Background.
You can display FAQs in the same way as in the networking lounge. These will display in an icon in the right-hand booth panel.
To set this up:
- Once you have created the FAQ in Stand-FAQ's and selected the stand you want it to appear in, click Update and go to Stands-General.
- From here select your stand, go to Stand Content, you will see an FAQ box with unused and current FAQ's.
- Click on the FAQ's you have created over to the current side and click Update at the top of the page. This will then update and display in the stand.
Stand Who's Here
Separate from the overall Who's Here icon you can view on your lobby, the Stand Who's Here icon will only show you specifically who is on your stand at that moment in time. The icon is divided into Admins and Users to you can differentiate between the two groups. You can click on their names and be taken straight to their profiles.